Terms & Conditions

1. About Us

Permata Tech is an AI integration consultancy registered in Malaysia, operating from Jalan Bukit Bintang 102, 55100 Kuala Lumpur. We provide AI setup and consulting services to small businesses. You can reach us at [email protected] or by calling +60 3-2143 7905.

References to "we", "us", and "our" throughout this document mean Permata Tech. References to "you" mean the individual or business using our website or services.

2. Acceptance of These Terms

By using our website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or request our services.

These terms apply to visitors to our website and to clients who engage us for project work. Where a separate written agreement or statement of work is in place, that agreement takes precedence over these terms in the event of any conflict.

3. Our Services

We offer three AI integration services for small businesses in Malaysia:

• Enquiry Helper Setup (RM 610): A one-to-two week engagement to set up an AI assistant for common customer enquiries on your site or chat.
• Daily Task Ease (RM 1,040): A three-to-four week engagement to review repeating tasks and introduce suitable AI tools to ease your workload.
• Clear Reporting Setup (RM 1,400): A four-to-six week engagement to organise your data into readable summaries and a tidy dashboard.

We reserve the right to update or adjust our service offerings. Any changes will be communicated before they affect an existing engagement.

4. Enquiries and Proposals

Submitting an enquiry through our contact form does not constitute a binding contract. An engagement begins only once both parties have agreed in writing to a statement of work, scope, and fee. We will not commence work without this written agreement in place.

We aim to respond to all enquiries within two working days. If your needs fall outside our current service offerings, we will let you know promptly rather than ask you to proceed under a scope that does not suit you.

5. Fees and Payment

All fees are stated in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise. Payment terms are set out in the statement of work agreed for each project. In general:

• A deposit is required before work commences. The deposit amount will be stated in the statement of work.
• The remaining balance is due upon delivery of the agreed output, unless a different schedule has been agreed in writing.
• Invoices are payable within 14 days of issue unless otherwise agreed.
• Late payments may be subject to a reasonable late fee, which we will notify you of before applying.

We do not charge for initial discovery conversations. Any additional work outside the agreed scope will be discussed with you before proceeding, and you will not be charged for it without your written approval.

6. Cancellation and Refunds

You may cancel an engagement at any time by written notice. If you cancel:

• Before work commences: Any deposit paid will be refunded in full within 14 working days.
• After work has commenced: You will be charged for work completed to the date of cancellation, calculated at a reasonable day rate. Any remaining deposit after this deduction will be refunded.
• After delivery: No refunds are available once the final deliverable has been provided and accepted.

If we are unable to complete the agreed work for reasons within our control, we will refund any fees paid for the uncompleted portion. We will discuss this with you honestly if such a situation arises.

7. Intellectual Property

Upon receipt of full payment, you own the specific outputs we create for your project — such as configured AI tools, dashboards, and documentation prepared for your business. We retain ownership of any underlying frameworks, templates, or methodologies that we develop independently and which are not specific to your project.

All content on our website — including text, design, and structure — is the intellectual property of Permata Tech and may not be reproduced without written permission.

Where third-party tools or platforms are used in your project, their terms of service apply to your use of those tools. We will inform you of any such tools before incorporating them into your setup.

8. Your Responsibilities

To allow us to carry out the agreed work properly, you agree to:

• Provide reasonably accurate information about your business, processes, and data during discovery sessions.
• Make available the access and information we request within a reasonable timeframe so that work can proceed.
• Review and provide feedback on drafts and outputs within the timeframe agreed in the statement of work.
• Ensure that any data you share with us during the engagement is held and transferred in accordance with applicable law.
• Use the outputs we deliver only in ways that are lawful and consistent with the intended purpose described in the statement of work.

Significant delays caused by late provision of information or access may affect timelines and may result in revised scheduling. We will discuss this with you if it arises.

9. Limitation of Liability

We carry out our work with reasonable care and skill. However, we cannot accept liability for:

• Business outcomes or results arising from the use of AI tools we set up — AI tools assist with tasks but do not determine business performance.
• Errors or limitations arising from third-party platforms or AI services that we integrate on your behalf.
• Loss or damage caused by circumstances outside our reasonable control, including changes to third-party platforms or services.
• Indirect or consequential losses, including lost revenue or lost data, except where required by Malaysian law.

Our total liability for any claim arising from a project is limited to the total fees paid by you for that project. Nothing in these terms limits liability for fraud, personal injury, or any other matter that cannot be limited by law.

10. Confidentiality

We treat all business information you share with us as confidential. We will not share it with third parties except where necessary to deliver the agreed work, where we have your permission, or where required by law.

We ask that you treat any documentation, methodologies, or approaches we share with you as confidential to our business. This obligation continues after the engagement ends.

11. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the site in a way that disrupts, damages, or impairs its performance or availability.
• Attempt to gain unauthorised access to any part of the website or its systems.
• Use the site to send unsolicited communications or to collect information about other users.
• Reproduce, distribute, or commercially exploit any part of the website without written permission.

Our website may contain links to third-party websites for your convenience. We are not responsible for the content or practices of those sites.

12. Privacy and Cookies

Your personal data is handled in accordance with our Privacy Policy. Our use of cookies is described in our Cookie Policy. Both documents form part of the overall agreement between you and Permata Tech.

13. Changes to These Terms

We may update these terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For website visitors, continued use of the site after changes are posted means you accept the updated terms. For active clients, any material changes that affect an ongoing engagement will be communicated to you directly before taking effect.

14. Governing Law

These terms are governed by the laws of Malaysia. Any disputes arising from these terms or from our services will be subject to the jurisdiction of the Malaysian courts, unless we agree in writing to an alternative resolution process such as mediation.

15. Contact

If you have any questions about these terms or wish to discuss anything in them, please reach out to us: